Last updated: September 2026
These Terms and Conditions govern the booking and provision of private passenger transport services through quesadatransfer.com. By making a booking you accept these terms.
Trading name: QUESADATRANSFER Owner: Nicomedes Barbera Rico Location: Ciudad Quesada, Alicante, Spain Email: info@quesadatransfer.com Phone / WhatsApp: +34 650 00 78 10
QUESADATRANSFER operates as a licensed private hire vehicle service (VTC) under Spanish transport regulations. All services are provided with the licences and insurance required by Spanish law for passenger transport.
We provide private, door-to-door airport transfers between Alicante-Elche Airport (ALC) and destinations in the Costa Blanca Sur / Vega Baja area, including Torrevieja, Guardamar del Segura, Ciudad Quesada, Rojales, Benijófar, Algorfa and Orihuela Costa.
All transfers are private. We do not operate shared or pooled services.
Every transfer includes:
Submitting the online booking form creates a booking request, not a confirmed reservation.
We will confirm your transfer by WhatsApp or email, normally within 30 minutes of receiving your request. Your booking is only confirmed once you have received that confirmation from us.
If you have not heard from us within 30 minutes, please contact us directly by WhatsApp on +34 650 00 78 10.
It is the customer’s responsibility to provide accurate pickup and drop-off addresses, flight number, date, time and number of passengers. We are not liable for failed or delayed pickups caused by incorrect or incomplete information.
Prices are fixed per route and are quoted before you complete your booking. The price shown at the time of booking is the price you pay — there are no hidden costs, and the fare does not change due to traffic or a longer route.
The price for a given route may vary depending on:
Once your booking is confirmed, the agreed price will not change.
We accept:
For payments on pickup, the customer is responsible for having a valid payment method available. Failure to pay at the start of the journey may result in the service not being provided, with the no-show terms in section 7 applying.
Cancellations made 48 hours or more before the scheduled pickup time receive a full refund of any amount already paid.
Cancellations made less than 48 hours before the scheduled pickup time are not refundable. However, on request we will hold the amount already paid as credit towards a future transfer, to be used on a new booking with us. The credit is for the same value as the original transfer; if the new route or travel conditions carry a higher price, the difference is payable.
The credit is valid for 6 months from the date of the original scheduled transfer, after which it expires and no refund is due.
If you do not wish to use the credit, the booking is cancelled with no refund.
Changes to the date, time, pickup address or number of passengers must be requested by WhatsApp or email as early as possible. We will do our best to accommodate changes, but they are subject to availability. A change in the number of passengers or the time of travel may affect the price.
We reserve the right to cancel a booking in exceptional circumstances (vehicle breakdown, accident, extreme weather, or any event outside our control). In that case you will receive a full refund of any amount paid, or we will arrange an alternative where possible.
If the customer does not appear at the agreed pickup point and has not contacted us, the booking is treated as a no-show. No refund is given and the full amount of the transfer is payable.
If you cannot find your driver, please call or WhatsApp +34 650 00 78 10 before leaving the pickup area.
Airport pickups: we monitor your flight in real time and adjust the pickup time automatically if your flight is delayed, at no extra cost. We include 60 minutes of free waiting time from the actual landing time of your flight, to allow for passport control and baggage reclaim.
After 60 minutes: if the customer has not appeared and has not responded to our phone calls or WhatsApp messages, the booking will be treated as a no-show under section 7, and the driver is released from the pickup. No refund is given and the full amount of the transfer is payable.
Please always contact us on +34 650 00 78 10 if you are delayed in the terminal. As long as we can reach you, we will wait.
Pickups from an address: we include 15 minutes of free waiting time from the agreed pickup time.
Each passenger may travel with a standard luggage allowance of one suitcase and one item of hand luggage. Vehicle capacity is stated at the time of booking.
Special luggage — golf bags, bicycles, surfboards, pushchairs, wheelchairs or any oversized item — must be declared when you book, using the field provided in the booking form. Undeclared special luggage may not fit in the vehicle, and we cannot guarantee transport in that case. Special luggage may carry an additional charge.
Child and booster seats are available on request at an additional charge. Please request them when booking and tell us the age and weight of the child.
Spanish law requires children under 135 cm to travel in an appropriate restraint system. If a child seat has not been requested in advance we may not be able to carry the child legally, and the no-show terms in section 7 will apply.
For the safety of all passengers and the driver:
The customer is responsible for any damage or soiling of the vehicle caused by their party, and for the cleaning or repair costs arising from it.
We take all reasonable care to arrive on time and complete every transfer as agreed. However, we are not liable for losses arising from:
We strongly recommend allowing sufficient time before departing flights and holding appropriate travel insurance.
Our liability is limited to the value of the transfer, except where Spanish law establishes otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under Spanish law.
Personal items left in the vehicle are the responsibility of the customer. We will make reasonable efforts to return lost property but accept no liability for loss or damage.
Under Article 103 of Spanish Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users), the 14-day right of withdrawal does not apply to passenger transport services provided on a specific date. Cancellations are therefore governed by the terms in section 6 above.
Personal data provided when booking is processed in order to arrange and provide your transfer. For details of how we handle your data and your rights under the GDPR, see our Privacy Policy.
If you are not satisfied with any aspect of our service, please contact us at info@quesadatransfer.com so that we can try to resolve it directly.
These Terms and Conditions are governed by Spanish law. Any dispute will be subject to the jurisdiction of the courts of Alicante, Spain, without prejudice to any right a consumer may have to bring proceedings in their place of residence.
We may update these Terms and Conditions from time to time. The version in force is the one published on this page at the moment you make your booking.
Founded in 2023, QUESADATRANSFER is committed to providing top-quality passenger transport services. We prioritize safety and punctuality to ensure a comfortable and reliable experience for all our clients.
📍 Ciudad Quesada (Alicante)
📞 +34 650 00 78 10
📧 info@quesadatransfer.com
© 2026 QUESADATRANSFER – All rights reserved – Privacy Policy – Terms and Conditions – Nicomedes Barbera Rico
